Keeping You Safe

You can book tickets on our What's On Page here or by calling our Box Office 01439 771700.
You can email [email protected] with any booking queries.
  • Please purchase tickets in advance.
  • Where possible please use e-tickets by selecting print at home and bringing on smartphone or tablet.
  • You will be given your seat allocation on arrival.
  • Max. 6 tickets per booking. Attendees should sit in groups of six or less in accordance with the latest government guidelines.
  • As part of the ticket booking process, we’ll ask for the lead booker’s contact details.
  • These will be stored and, if necessary, used as part of track and trace.

Box Office Opening Times
Tuesday - Friday 10am - 3pm
Saturday 10am-12noon (term time only)

Arriving at HAC

  • Please arrive no earlier than 30 minutes before the event start time.
  • Please wear a face covering (unless medically exempt) and use the hand sanitiser on arrival.
  • A member of our friendly team will greet you in the foyer and ask every visitor (over the age of 16) to provide their name and contact details or to scan the NHS Track and Trace QR Code. These details will be stored securely for 21 days and, if necessary, used as part of track and trace.
  • Follow the one way system through the building and remain socially distanced from others.
  • The bar will be open, please take a seat and one of our team will take your order. Face coverings can be removed while seated eating/drinking.
  • Once in the Auditorium, our team will show you direct you to your allocated seat. At the end of the event, please wait for our team to direct you out of the auditorium safely.
  • If you need to visit the toilet facilities during the event, please follow the one way system around the building.
  • Our team will be stationed around the building to guide you and answer any questions you may have.
Safety Procedures in Place at HAC
  • Staff and Volunteers will be wearing face coverings.
  • One way flow system through the building.
  • Sanitising Stations in Foyer, Studio Bar, Toilets and Auditorium.
  • Protection screens for Box Office and Studio Bar Counter.
  • Safety Barriers for socially distanced queuing .
  • Contactless Payment Preferred.
  • One in One out system for Toilets.
  • Air ventilation/extraction system in auditorium.
  • Socially distanced seating and reduced numbers in the Auditorium.
  • Regular deep cleaning of the building including disinfectant fogging of the auditorium to sanitise all seats and surfaces.